The New Era of Indian GCCs

India’s GCC ecosystem is undergoing a profound transition. We are moving from a growth model focused on sheer scale to a maturity phase that demands structural resilience and long-term sustainability.

As global corporations entrust Indian centers with mission-critical functions—from R&D to AI—the stakes have never been higher. This maturity introduces operational and human capital risks that traditional HR playbooks can no longer solve.

The People Matters Hyderabad GCC Talent Summit 2026 is an exclusive, outcome-focused forum designed to provide leaders with the strategic blueprint for the Resilient Talent Model . This summit is the definitive platform for fortifying the GCC workforce against internal and external pressures, ensuring India remains the ultimate global vantage point for innovation.

Chief Human Resources Officers
Chief Executive Officers
Chief Financial Officers
Chief Operating Officers
GCC/GBS Heads
Site Heads
Chief Technology Officers
Human Resources Heads
Directors of Human Resources
Vice President Human Resources
HR Function Heads & -1s
General / Chief Manager Human Resources

Who Should Attend

Chief Human Resources Officers
Chief Executive Officers
Chief Financial Officers
Chief Operating Officers
GCC/GBS Heads
Site Heads
Chief Technology Officers
Human Resources Heads
Directors of Human Resources
Vice President Human Resources
HR Function Heads & -1s
General / Chief Manager Human Resources

Why You Should Attend

The People Matters Hyderabad GCC Talent Summit 2026 delivers actionable insights structured around the four pillars of the Resilient Talent Model . We move beyond the "salary race" to focus on the "skills chase" and long-term stability.

Master Talent Continuity: Gain frameworks on attrition predictability and "Sourcing for Stability" strategies that prioritize internal bench strength over external market volatility.

Build Capability Endurance: Transition from traditional L&D to Capability Engineering —implementing upskilling models that ensure your center can absorb new global mandates in AI, Cybersecurity, and Data Science.

Optimize Economic Resilience: Strategy is shifting from cost optimization to Value Orchestration . Learn to localize Total Rewards to protect the bottom line while securing niche, high-end talent.

Secure Human Capital: Analyze how to embed wellness, engagement, and agile governance into your business continuity plan, ensuring your human capital is resilient against unforeseen disruptions.

150+

Delegates

10+

Partners

15+

Speakers

7+

Learning Hours

Register Now

Agenda

8:30 AM - 9:30 AM

Registration & Networking

9:30 AM - 09:45 AM

Welcome To People Matters Hyderabad GCC Talent Summit 2026

Kickstarting the conference. Secure your seat early to avoid missing out on this opportunity to level up your conference experience.

09:45 AM - 10:15 AM

Launching the GCC Talentscope 2026: The Strategic Talent Blueprint

As India’s GCCs transition into high-value "Global Command Centers," the talent playbook is being rewritten. This session marks the official launch of the People Matters GCC Talentscope Survey, designed to benchmark how the industry is scaling end-to-end talent management for the 2026 mandate.

10:15 AM - 10:45 AM

Opening Keynote: The 2026 Mandate: Why Hyderabad is the New Global Brain

The narrative of India as the "world's back office" is officially obsolete. As we enter 2026, GCCs have undergone a fundamental rewiring, moving from cost-arbitrage centers to the intellectual "cockpit" of the global enterprise. This keynote explores why Hyderabad has emerged as the premier destination for this transformation. With its unique intersection of high-end engineering, life sciences, and BFSI expertise, the city is no longer just executing global mandates, it is defining them.

10:45 AM - 11:15 AM

The Power Duo: Built to Last: The CTO-CHRO Alliance in Solving the Leadership Vacuum

In the 2026 GCC landscape, the "Leadership Vacuum" cannot be solved by HR alone. It requires a radical partnership between the Chief Technology Officer and the Chief Human Resources Officer. As GCCs transition from execution hubs to "Sovereign Product Centers," the definition of a leader has changed. We no longer need "People Managers"; we need "Technical Diplomats"—leaders who possess the architectural depth to drive innovation and the executive presence to influence global stakeholders. This fireside chat explores how the CTO and CHRO are co-engineering the next generation of GCC leaders. They will discuss how to move away from "Shadow Leadership" at HQ toward a self-sustaining local leadership engine that is technically elite, ethically grounded, and strategically autonomous.

Rency Matthew

Managing Director India & APAC ANZ People Leader, Sabre India

Prakash Kumar

Head – IT, ZEISS India Global Capability Center

Sumit Bhardwaj

EVP and Head of Operational Excellence, CitiusTech

Cheshta Dora

Head of Research & Content, People Matters

11:15 AM - 11:35 AM

Community Connect: Brewing Conversation Over Tea/Coffee

11:35 AM - 11:55 AM

From Scale to Skill Density: Engineering the High-Impact GCC Talent Model

As Hyderabad GCCs transition from Execution Hubs to Sovereign Strategic Centers, the legacy playbook of scaling by headcount has become a structural liability. To build a truly resilient talent model for 2026, leaders must shift their focus from absolute scale to Skill Density the concentration of high-end, specialized expertise within a leaner workforce.

This fireside chat explores the transition from traditional, bloated pyramid structures toward capability-first organizations. We will discuss how to move the needle from tracking FTE and cost metrics to designing a high-velocity workforce that prioritizes strategic value, mid-to-senior density, and the integration of flexible talent models (RPO and Managed Services) to maintain agility in a volatile global economy.

Hema Mani,

Senior Director - Learning, Bosch Global Software Technologies Private Limited

Pavan Sriram

Director L&D, Encora

Varun Mathur

Head of Growth Enterprise, Udemy

11:55 AM - 12:15 PM

Case Study: Scaling with Soul: Building a High-Retention Ecosystem in the New GCC Era

As GCCs in India move from a "growth-at-all-costs" phase to a "maturity" phase, the challenge is no longer just about adding headcount, it is about building structural resilience. Broadridge India serves as a primary example of a GCC that has successfully navigated high-growth cycles while maintaining a deeply ingrained culture and high retention.

Priyadarshini Naik

Head HR, CDM Smith

Nandini Matiyani

EVP – Human Resources, Strides Pharma Science Ltd

Ajay Krishnankutty

Head of Talent Acquisition - APJ Region, Siemens Healthineers

Shruti Madhavan

Head of Revenue, Klay

Jerry Moses,

Senior Content Manager, People Matters

12:15 PM - 12:35 PM

Fireside Chat: From Cost Centre to ROI Engine: Transforming Employee Insurance into a Strategic Value Driver

In the next generation of GCCs, employee insurance is shedding its reputation as a static compliance cost and emerging as a high-impact lever for business resilience and productivity. This session explores the pivotal shift from transactional health coverage to a strategic ROI engine, where wellbeing is integrated into the core of the talent model. By moving "Beyond Health Camps," leaders are now architecting continuous ecosystems that leverage data insights to predict risks, personalize benefits for a multi-generational workforce, and prioritize preventive care. The conversation will focus on how this proactive approach reduces long-term healthcare leakages, minimizes absenteeism, and acts as a "retention moat" in the competitive 2026 talent market—effectively turning a traditional line-item expense into a measurable driver of organizational health and financial performance.

12:35 PM - 1:05 PM

Skill-First Hiring: Prioritizing Capabilities Over Volume

The GCC talent landscape is shifting from traditional volume-based hiring to a skill-first approach. This trend is shaping how Global Capability Center attracts, evaluates and retains top talent in 2026. Traditional hiring focused on volume often created skill gaps and high attrition. Today, GCCs prioritize specific capabilities to drive AI, product, and platform initiatives, ensuring teams deliver value quickly while reducing ramp-up time and operational inefficiencies.

1:05 PM - 1:25 PM

Case Study: The ESG Advantage: Building a Sustainable and Purpose-Driven GCC

In 2026, the most resilient GCCs are moving beyond physical "Green Campuses" to become the Global Sustainability Command Centers for their parent organizations. Because GCCs sit at the intersection of global supply chain, finance, and HR data, they are uniquely positioned to orchestrate the journey to Net-Zero. This session explores how GCCs are using AI to analyze operational waste and energy footprints, turning raw data into strategic sustainability milestones. Beyond the operational ROI, we dive into the "Talent Alpha" of ESG: how a genuine commitment to sustainability has become the ultimate attraction tool for Gen Z, transforming the GCC into a purpose-led destination where talent doesn't just work for a paycheck, but for a global cause.

1:25 PM - 2:15 PM

Refuel & Refresh - Lunch of the Champions

Sourabh Srivastava

Head of India HR – Talent Management, Visionet Systems

Kamal Sahdev

Senior Director HR, Delta Electronics

Shruti Walia

Head of People & Culture, cult

Jerry Moses

Senior Content Manager- People Matters

2:25 PM - 2:55 PM

Power Panel: Designing 'Life-First' Benefits for a Gen Z Workforce

Beyond the Paycheck: How digital-native organizations are shifting from generic perks to holistic ecosystems that support mental, financial, and physical vitality.

2:55 PM - 3:25 PM

Panel: The Resilience Loop: Closing the Gap from Sourcing to Succession

In 2026, resilience isn't just about how you handle a crisis; it's about how your talent model feeds itself. The most successful GCCs have stopped treating "Hiring" and "Succession" as separate events and have instead built a "Resilience Loop," a continuous cycle where the data gathered during the hiring process directly informs long-term growth and rewards. This session explores how companies are using modern HR tools to turn their talent pool into a self-filling leadership engine.

3:25 PM - 3:45 PM

Case Study: The GCC Playbook: How a Hyderabad GCC Became the Global Innovation Engine

A journey from 'Cost Arbitrage' to 'Strategic Anchor.' How this GCC moved from support functions to leading global charters in AI-led customer experience, and end-to-end product ownership.

3:45 PM - 4:15 PM

The Hyper-Local Advantage: Navigating the 'Micro-Markets' of Hyderabad Talent

From Campus to C-Suite: How GCCs are leveraging 'India-First' data and managed talent services to build self-sustaining centers of excellence.

4:15 PM - 4:40 PM

The Care Economy: Building Infrastructure for a 50:50 Workforce

From compliance to competitive advantage. How leading GCCs are using multi-generational care frameworks to drive female leadership pipelines and sustainable high-performance cultures.

4:40 PM - 5:00 PM

The GCC Manifesto: Leading the 'Intelligence-First' Era

Final reflections on moving from a 'participation' mindset to 'leadership'—and why the next great global breakthrough will be born in a Hyderabad hub.

5:00 PM - 6:00 PM